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 HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of the best of the Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities. Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA.Great customization possibilities. Subscription $150/month for all kalmstrom.com products
The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Decrypted password saving. Global Setting - one user can configure for all. Free trial of the full version for 30 days without any obligations. Subscription $150/month for all kalmstrom.com products.
Keywords: Helpdesk tool for SharePoint & Outlook, helpdesk based on Outlook + SharePoint, web based helpdesk, SharePoint based helpdesk, user support, customer support, issue tracking, support handling, issue handling, issue tracking, helpdesk integrates wit
Recent Changes: E-mail Threading. Global Setting.
Install Support: Install and Uninstall
Supported Languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Additional Requirements: SharePoint site, version 2 or higher OR Office Live, .NET Framework 3.5
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